Booking and Cancellation Policy
Booking and Payment Policy:
When you make your first appointment, payment is expected within 24 hours in order to confirm your appointment. If your payment is not received within 24 hours of booking, or a payment plan has not been established, your appointment will be cancelled. We do this because about 55% of clients who make a first appointment don’t turn up. This is disappointing because it means someone else who wanted an appointment missed out. We appreciate your understanding of this requirement.
When you make an appointment, this time is allocated to you. Unlike other professional services, cancellations made within 24 hours of an agreed appointment are rarely able to be filled. Any cancelled appointments reduce our ability to keep our fees at their current rate. Therefore, any 'no-shows' will be invoiced at the full fee, and any cancellations or reschedules with less than 24 hours' notice will be invoiced at the full fee. The fee is payable before the start of the next appointment.
Rebooking: Clients with late cancellations or no-shows must pay all outstanding fees before rescheduling a session.
Two Consecutive No-Shows or Late Cancellations: Clients who have two consecutive no-shows or two late cancellations within a 24-hour window may forfeit their client status.
Payment Plan Policy
Payment plans are offered for one session at a time.
2x payments of $25
final payment must be made within 28 days from start date. start date must not be more than 7 days after session.
Each new/recurring session will need it's own payment plan, with all active payment plans to be completed before requesting a new plan, and therefore, session..
Cancellation and booking policy (above) still applies when purchasing a payment plan.
Souldahra Art reserves the right to cancel Payment Plans at any time, for any reasons. Any amounts paid cannot be refunded unless authorised by Souldahra. Failure to pay will result in cancellation of all future services,
Can I bring my children?
For your session:
Infants/babes in arms are accepted. However it is not recommended to bring your children, please consider your own healing space and access alternative care during your session. Online sessions are available for those who need them.
Children 5-12 are accepted with a parent/guardian present, please note, my training is more specific to older individuals, I do not have credentials in peadatrics, but i can help with the parent/ child relationship, and offer a nurturing space for communication, emotional support and stress-management tools.
Working with teenagers and adolescents is one of my specialty areas! adolescents 13+ are welcome to individual sessions. I can help with:
study, career, future goal setting
body image, sexuality, gender, identity
depression, anxiety, stress
self-esteem and self-worth
spirituality, faith and manifestation
family, friends and interpersonal relationships
Disclaimer & Waiver
The information provided on this website, including blog posts, articles, and any other content, is intended for general informational purposes only. It does not constitute professional advice, including but not limited to medical, psychological, or legal advice.
The therapy sessions provided are not a substitute for medical or psychological advice, diagnosis, or treatment. Always consult with a qualified healthcare or mental health professional for any medical or psychological concerns.
By using this website and our therapy services, you acknowledge and accept the terms of this disclaimer and waiver. If you have any questions or concerns, please feel free to contact us.
Please note that it's always advisable to consult with a legal professional to ensure that your disclaimer and waiver comply with local regulations and requirements.
Confidentiality, record keeping & client rights
Privacy and Confidentiality:
Confidentiality Commitment: Your privacy and confidentiality are of utmost importance. All information shared during sessions is kept strictly confidential, with the exception of situations where there is a risk of harm to you or others..
Third-Party Involvement: Disclosure of information to third parties will only occur with your explicit written consent or as required by law.
Record Retention: Client records will be retained in accordance with legal and ethical requirements.
Access to Records: Clients may request access to their records upon request.
Right to Information: Clients have the right to be informed about the therapeutic process, including goals, methods, and potential risks.
Right to Refuse Treatment: Clients have the right to refuse any treatment or intervention.
Complaint Procedure: In case of dissatisfaction or concerns, clients have the right to raise their issues with us, and we will address them promptly.
Do I need a referral?
No referral is needed, just contact us or book your appointment online.
Can I get a Medicare or Private Health refund?
No, at this point, you cannot be referred to see us through a Medicare Mental Health Care Plan, nor do current private health plans cover counselling. Payment plans are available for those needing flexible payment options.
To receive a Medicare rebate, you must see a registered psychologist or a mental health social worker through a mental health plan prepared by a GP.
What is the difference between a life coach, counsellor, psychologist and psychiatrist?
Life Coaches work with their clients to help them to maximise their potential. The coach’s job is to provide support to enhance the skills, resources, and creativity that the client already has. Coaches do not go into detail regarding a client’s past hurts or traumas.
Counsellors help clients to think in new ways, manage difficult emotional experiences more effectively, and practise different ways of behaving. They do this by listening and focusing on the client’s concerns and difficulties without judgement, helping the client to see things from a different perspective. Counsellors do not tell their clients what to do.
Psychology is predominately a medically-orientated model which focuses on diagnosis and symptom reduction of mental illness. A psychologist will assess and diagnose a problem and determine what’s best for ongoing care but is unable to prescribe medication.
Psychiatrists are mental health professionals who have trained first as a medical practitioner but have then gone on to receive specialised training in treating mental disorders, including the more serious ones such as schizophrenia and severe depression. Psychiatrists are able to prescribe medication.